Waste No Day: A Home Services Motivational Podcast Authority Brands Convention 2022
In today’s show, we are putting several guests in your passenger seat to discuss a variety of topics. Brian and Nate hit the streets at the Authority Brands 2022 convention to talk to multiple in-home service professionals about their world. In this episode you will hear from heating and air conditioning professionals, plumbers, electricians, home cleaners, painters, arborists, dog lovers and so much more.
Each voice brings a different perspective on what they bring to the home and how it relates to other home services. Listen in on these conversations to pickup ideas on cross-branding, perspective on service, and maybe even opportunity for your personal goals.
Welcome to the 'Waste No Day' Podcast! Join Brian Bulton and Nate Minnich as they talk to different entrepreneurs on this crazy 3-hour episode! So, if you don't know your niche yet but you really want to learn all about business and strategy, this episode is definitely for you.
1st Guest: Richie Drew and Marty Landry
Richie Drew and Marty Landry joins Authority Brands Convention 2022 as One Hour Heating & Air Conditioning. In this segment, they share how they were able to offer the highest quality heating and air conditioning household services in Myrtle Beach.
Here's a breakdown of what to expect in this episode:
- The biggest challenge in business in 2022 and overcoming it.
- Overcoming the natural cycle of the weather
- Winning the talent war
- Coping with the growing industry in 2023
- And so much more!
About Richie Drew:
He joined his father’s business in 1995, as a residential maintenance tech, and began learning about the business. In 1997 his father became ill and he had to step up to help his mother run the business. He had to learn a lot and quickly. So he went to school to learn how to manage and lead, at Contractors Success Group. He continued to run the business after his father recovered. In 2004 he suggested joining the One Hour team. The goal was to grow the business through One Hour to provide a retirement strategy for his Mom and Dad. So that’s exactly what they did, and in 1996 he went to work for One Hour Corporate and Dad sold the business to them in 2007.
About Marty Landry:
Vice President of Operations at Carolina Home Services Group Inc. Operations and Sales Executive with a proven record of forging highly productive teams that produce industry-leading results. Management of up to 65 locations, $350 million in the fleet, $170 million in revenue, and 762 employees as well as departmental oversight of sales, marketing, safety, accounting, HR, fleet, and loss control. Success in employee identification, development, team building, and mentoring resulting in internal promotions and proper succession planning.
Check Richie and Marty on...
Website: https://onehourmagic.com/
LinkedIn: https://www.linkedin.com/in/richie-drew-468b7712/
LinkedIn: https://www.linkedin.com/in/martyjlandry/
Email: https://rocketreach.co/richie-drew-email_17002124
Facebook: https://www.facebook.com/richie.drew.9
Facebook: https://www.facebook.com/MyrtleBeachOneHour/
Connect with Waste No Day!
Website: https://www.wastenoday.com
Facebook: https://www.facebook.com/profile.php?id=100064230695791
Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737
Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg
2nd Guest: Jamie Lavigne
Jamie Lavigne talks about Woofie's franchising oppawtunity. She explains how Authority Brands employ three experienced recruiters to handle all the franchisees' hiring needs for dog walkers, pet sitters, and groomers. This episode will "paw"sitively elevate your business investment if you have a passion for animals and desire to start owning a terrific franchise concept in the pet care industry!
Here's a breakdown of what to expect in this episode:
- A Woofies
- Everyone loves spending money on their dogs
- In-home consultation
- Jamie’s dogs’ names and their names.
- Type of upselling occurs when the client is not in the home
- And so much more!
About Jamie:
Jamie Lavigne is a Franchise Development Manager for Woofie’s Pet Ventures. She has a degree in art education, however, she fell in love with sales while in school. Her sales career started by selling diamonds, it was a blast. She could write a book about the love stories she has heard. She transitioned to a call center and then residential/commercial mortgages. In 2007 she started in the franchise industry and hasn't looked back. She worked for 2 franchise suppliers. One helped her learn the industry and the other understand the operational side of franchising. She was then recruited to franchise sales.
Check Jamie on...
Website: https://www.woofies.com/
LinkedIn: https://www.linkedin.com/in/jamieleelavigne/
LinkedIn: https://www.linkedin.com/company/woofie-s/
Email: https://rocketreach.co/jamie-lavigne-email_2431804
3rd Guest: Aaron Hagan and Darrell Boyd
Aaron Hagan and Darrell Boyd talks about Mister Sparky. They share how they deal with homeowners on a day-to-day basis. In their training, communication with the team is a need. Therefore, this episode is for you whether you're a skilled veteran trying to expand an existing business or someone looking to launch their first electrical company.
Here's a breakdown of what to expect in this episode:
- Training is at the core of everything that we do.
- The top three focus points for developing growth into 2023
- The components that let you know the health of the business
- The fear creeps in and the team rallies the troops
- And so much more!
Webiste: https://www.mistersparky.com/
4th Guest: George Saldana
George Saldana talks about his electrical business in San Antonio. It wasn't easy making the switch from being a DJ to working in the electrical business. He explains how they were able to sell thousands of protections despite the ongoing problems and flaws in their power systems, and the rest is history.
Here's a breakdown of what to expect in this episode:
- Where do you hail from? – San Antonio.
- What have you found to be the biggest challenges in Florida?
- The ups and downs of his business and how they’ve changed.
- Transformations then and now
- And so much more!
About George:
George Saldana is the Owner/President of Mister Sparky. He was born in San Antonio, TX. He has been married to a beautiful and supportive wife for 36 years and has 3 wonderful children, Jeff 31, Shari 33, and Marcus 24. His hobbies include motorsport racing in the national organization NASA, riding his Harley Street glide, and hanging out in his backyard with his family by the pool. He studied business in Junior college in the late 1970's and decided to open his first electrical contracting business at the ripe old age of 19 years old. George Saldana purchased his initial Mister Sparky Franchise #0055 in 2007 and purchased the remainder of the Metro San Antonio area Mister Sparky #0097 in 2009. George and his team service over 2.5 million people in over 900,000 households throughout the Metro San Antonio/ Bexar County area.
Webiste: https://www.mistersparky.com/
5th Guest: David Crow
David Crow talks about Benjamin Franklin Plumbing. David's take on this episode is that if you aim to grow your business and retain your people, you must invest in your workforce and continually seek new ways to motivate and inspire them. While technical training allows them to improve their craft, improving the customer experience is equally important.
Here's a breakdown of what to expect in this episode:
- David’s story and how he got into plumbing.
- Motivate your people
- The importance of learning soft skills and communication.
- Ways to motivate your employees
- And so much more!
About David:
David Crow is the General Manager of Benjamin Franklin Plumbing. His hobbies are family time and fishing tournaments. On a typical Sunday, he goes to Church and enjoys watching sports. Sunday is Family day. His favorite sports teams are Texas Longhorns, the Cowboys, Texas Rangers, and the other local sports teams. He has a wife, Angela along with Daughters, Heather, Shelby, and Lacey. Granddaughter, Madison, and one dog Jinna Beth.
Check David on...
Website: https://www.benjaminfranklinplumbing.com/services/
LinkedIn: https://www.linkedin.com/in/david-crow-6a117860/
Twitter: https://twitter.com/BenFrankPlumber
6th Guest: Tim Bridges
Tim Bridges talks about Owning a Part of the Growing Cleaning Service Industry. Keeping a clean home can be a struggle, but with exemplary cleaning service, it doesn't have to be. There's a high level of trust that comes with cleaning. So, when it comes to prospective employees, they hire the right people and send them to customers' houses. Tim emphasizes how focused they are on training and retaining their employees because they're the face of our business.
Here's a breakdown of what to expect in this episode:
- Ways you manage the expectations of your customers
- Train your people on how to have the conversation
- And so much more!
Check Tim on...
Website: https://www.thecleaningauthority.com/#~1B8r3u5
LinkedIn: https://www.linkedin.com/in/tim-bridges-603b7811/
7th Guest: Jon Boston
Jon Boston talks about cleaning services for residential properties. Homeowners in their area can now take pride in their home's appearance, knowing that Color World is providing them with the best-looking house on the block. Jon's team of professionals has worked hard to develop a painting process that is both efficient and cost-effective without sacrificing quality. In this episode, he shares that they use only the highest grade of paint and materials and pay attention to detail to ensure that their project will last for years.
Here's a breakdown of what to expect in this episode:
- Work of Jonathan at Color World
- The biggest selling point for Color World?
- Some of the challenges that you’ve experienced in the painting industry this year
- And so much more!
8th Guest: Joe Hawkins
Joe Hawkins, an IAQ trainer, talks about indoor air quality. Joe asks how good the air in your home is. Because when an air cleaner operates well, you breathe better, as he says.
Here's a breakdown of what to expect in this episode:
- The life of an Indoor Air Quality trainer
- Persuasion and Education
- And so much more!
9th Guest: Lydia Best
Lydia Best talks about how the pet care industry is booming, and Woofie's is at the forefront of it all. At Woofie's, Lydia is committed to making pet care services more convenient for parents and providing the best care and attention to their pets. They understand the importance of finding the perfect balance that fits each pet's individual needs. The goal is to provide a safe and comfortable environment where pets can feel at home.
Here's a breakdown of what to expect in this episode:
- Introducing Lydia Best
- Criteria in a business owner
- Ways to find out more about acquiring a Woofie's brand.
- And so much more!
About Lydia:
Lydia Best is the Director of Training and Support at Woofie’s Pet Ventures, Serial Entrepreneur, animal lover, foodie, and fierce friend.
Check Lydia on...
Website: https://ownawoofies.com
Instagram: https://www.instagram.com/livinghappywithlydia/?hl=en
LinkedIn: https://www.linkedin.com/in/livinghappywithlydia/
10th Guest: Dylan Cohen
Dylan Cohen talks about the mosquito squad part of learning and development. Dylan shares how proud they are in providing homeowners with an effective solution to the problem of pests with our Protective Barrier Treatment. Also, he explains the three-step process that involves the application of three unique treatments to create a protective barrier around your home that will help keep mosquitoes, ticks, and other pests away.
Here's a breakdown of what to expect in this episode:
- Training in different ecosystems?
- The difference between mosquito squad and other pest control companies
- And so much more!
Check Dylan on...
Website: https://www.mosquitosquad.com/
11th Guest: Tony Zack
Tony Zack, owner of Mr. Sparky, talks about the essence of electrical services for a functioning home. However, when it comes to ensuring your home is equipped with the proper electricity, it is vital to have the help of a professional. Expert home electricians have the knowledge and expertise to ensure that all your electrical needs are taken care of. In hiring, Tony believes in training. They love hiring for character and training for the technical. To have experience is a bonus.
Here's a breakdown of what to expect in this episode:
- Tony and his work
- Getting $100 million in revenue
- What would you do if you had it all over again?
- Training his guys on how the negotiating process works.
- Stop Restoration is in the people's business
- And so much more!
Website: https://www.mistersparky.com/#~3l6O7u5
12th Guest: Daren Clark
Daren Clark, the director of operations for Stop Restoration, talks about the need for electrical services for your home. Daren shares how they handle various projects, from wiring a new room to replacing an old circuit breaker or fuse. On top of this is how they advise on the electrical system's safety and give recommendations on how to improve it.
Here's a breakdown of what to expect in this episode:
- Restoration in marketing
- Ways to develop and train your people for restoration.
- Train your technicians to interact with clients
- And so much more!
Website: https://www.stoprestoration.com/
13th Guest: Kassy Mills
Kassy Mills talks about keeping trees healthy & customers satisfied. Kassy shares the experiences necessary to take on any tree service project, from minor trimming to large-scale removal projects. She says the objective is to ensure that the job is done right the first time without disrupting their property or lifestyle.
Here's a breakdown of what to expect in this episode:
- Monster Tree Service and how does it differ from other tree service companies
- Monster Tree Service looks like
- Does Tree Service offer any type of membership program where you can get your trees pruned every year?
- And so much more!
Website: https://www.monstertreeservice.com/
About Authority Brands:
A Family of Industry-Leading Home Service Brands. Authority Brands is dedicated to providing home services that customers trust and support for their growing franchise network.
Founded in 2018, Authority Brands is North America's premier home service franchisor. They provide a network of more than 1,000 franchise owners across the US and Canada with elite marketing, advanced technology, and strong operational support. With more than $1 billion in revenue, they grow successful franchise brands. Their family of home service franchise brands is a leader in their industry, providing homeowners' home service from the property line to the roof line. Authority Brands provides best-in-class training and operational support, marketing systems, and cutting-edge technology to their franchise owners so that each location can focus on delivering world-class customer service.
Their franchise brands are committed to the same common values and principles. Their vision is to continue to grow franchise brands that average over $1 million in per-unit revenue. They support their franchisees to help their continued growth through elite marketing, advanced technology, and strong operational support to accomplish this goal.
Check Authority Brands on...
Website: https://www.authoritybrands.com/
LinkedIn: https://www.linkedin.com/company/authority-brands/
Instagram: https://www.instagram.com/authoritybrands/?hl=en
Twitter: https://mobile.twitter.com/authoritybrnds
Connect with Waste No Day!
Website: https://www.wastenoday.com
Facebook: https://www.facebook.com/profile.php?id=100064230695791
Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737
Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg