Following my recent presentation at the London School of Economics, I had the chance to speak with Peter Rouse, the founder of Case Record about trends in confidential online communication. We discussed alternatives to e-mail and the management of concurrent confidential communication, as well as the need to coordinate and track conversations more easily. Rouse noted that Case Record leverages the social media ‘wall’ model in a secure environment and adapts it for professional services.
Reinventing Professionals