Guy Kawasaki's Remarkable People Why Validation Beats Agreement: Caroline Fleck's Revolutionary Approach to Human Connection
11 snips
Jul 16, 2025 
Caroline Fleck, a clinical psychologist and author of 'Validation,' shares groundbreaking insights on emotional resilience and connection. She emphasizes that feeling understood is more crucial than simply agreeing in relationships. Caroline discusses her eight-step validation ladder and how validating emotions can transform parenting and leadership. A poignant hiking mishap teaches her about the importance of acknowledging children's feelings, highlighting the need for genuine connection over judgment. This innovative approach reshapes how we communicate and deepen our relationships.
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Validation vs. Agreement
- Validate emotions even if thoughts are illogical or incorrect.
- Acceptance enables connection and opens pathway for influence and change.
Tick on Daughter's Back Anecdote
- Caroline shares a parenting moment where she missed a tick on her daughter's back.
- This taught her to avoid invalidating feelings prematurely and to trust emotional expressions.
Validation Before Problem Solving
- People initially seek validation, not problem-solving, when they bring up issues.
- Validation builds trust and acceptance crucial for effective problem solving later.
