The Power of Quitting & Org Change Pitfalls (with Cliff Hazell, Ex Spotify and Co-Creator of Flight Levels)

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Cliff Hazell, ex-Spotify and Co-Founder of Flight Levels with Kalus Leopold is an expert on organisational change, systems, agile and Kanban. In this practical and somewhat philosophical episode, Cliff and I explore some meaty topics that Agile Coaches, Product People, Scrum Masters, damned pretty much anyone with interest in organisational change will love.

This is the second of 3 episodes that Cliff and I recorded on various topics.

In this one, we speak about Organisational change pitfalls Agile Coaches and other change agents can avoid. The power of quitting in a Product environment (as well as in our personal lives). Putting the parts back together rather than being reductionist (through critiquing the words holistic and systemic and a whole lot more (see below).

Should you want to skip to a specific point, this is probably useful (if chapters are not your thing)

• 02:28 - How Cliff tuned into his biases
• 03:24 - Diversity and Bias training challenges
• 05:34 - Cultural norming
• 06:25 - Ben overshares (probably)
• 08:41 - Why it's hard for some when moving from Project to Product delivery
• 09:23 - What were Cliff's experiences of individual change at Spotify
• 11:03 - How a 4 x 4 matrix can help explain change resistance
• 15:00 - Being courageously curious with the Left-Hand column technique
• 17:24 - Why doe's being rational and applying reasoning not work when you want it to
• 18:19 - How to create an appropriate course of action to tackle an organisational problem 
• 19:46 - Why you should read Humble Enquiry and judge people on their intentions
• 21:43 - Tips to avoid failure with organisational restructures

And all this!

🧔🏻SA to Sweden was a cultural change that affected cliff, it led to people thinking his behaviour was abnormal.
🧔🏻He found his understanding of the world to be incomplete as it was only through his lens
🧔🏻What are some of the challenges Cliff has found with bias training? 
🧔🏻Doe's just knowing our biases mean we can overcome them?
🧔🏻What is the link between lions and whether we believe someone could be a great leader or software developer
🧔🏻Cultural norming, how does this make individual adaptation hard?
🧔🏻Can we say that biases or always

Host Bio

Ben is a seasoned expert in product agility coaching, unleashing the potential of people and products. With over a decade of experience, his focus now is product-led growth & agility in organisations of all sizes.

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Ben Maynard

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Listen & Share On Spotify & iTunes

• Spotify - https://open.spotify.com/show/0lkwAYJzVSuk5zfJ1vIDZq?si=4c691fb12f124a56
• iTunes - https://apple.co/3YvTX8p

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