The Everything Feed - All Packet Pushers Pods TNO034: Doing the Work of Workflows With Greg Freeman
Jun 27, 2025
Greg Freeman, VP of Network and Customer Transformation at Lumen, leads the charge in network automation and AI strategy. He discusses the vital role of NetDevOps, highlighting how cultural shifts can enhance workflow acceptance. Listen as he shares insights on measuring workflow impact and the importance of KPIs. Freeman also reveals how AI is revolutionizing network operations, from proactive customer management to real-time decision-making. Tune in for practical strategies that transform the way teams collaborate and optimize network performance!
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Orchestration as Assembly Line
- Think of orchestration like an assembly line combining individual automations into a seamless workflow.
- Include all necessary elements such as communication, ticketing, and documentation in your workflows.
Empower Engineers With Ownership
- Give engineers ownership by involving them directly in workflow creation.
- Set standards and guardrails, but allow creativity within those boundaries to build their own solutions.
Balance Dedicated and Rotated Teams
- Use a federated model mixing dedicated developers with domain engineers rotating through automation.
- Provide training, certification, and psychological safety to encourage participation and growth.