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The Changelog: Software Development, Open Source
Scaling all the things at Slack (Interview)
May 2, 2018
01:09:02
Snipd AI
Julia Grace, Senior Director of Infrastructure Engineering at Slack, talks about scaling challenges, building leadership teams, and managing quality of service. She discusses the role of product managers in influencing engineers and the importance of effective communication and credibility in team management. Julia also shares insights on building resilient software and the engineering challenges of handling network flakiness at Slack.
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Quick takeaways
- Understanding the root cause of bugs saves time and allows for more efficient problem-solving and product improvement.
- Scaling teams in a hyper growth company like Slack poses unique challenges, requiring effective communication and building high-performing leadership teams.
Deep dives
The Importance of Understanding the Root Cause of Bugs
Understanding the root cause of bugs is crucial as it saves time wasted on chasing the problem and allows for more efficient problem-solving and product improvement. By identifying the root cause, companies can focus on building new features and enhancing the customer experience.
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