TED Talks Daily Sunday Pick: Why people and AI make good business partners
May 19, 2024
Shervin Khodabandeh, an AI expert, dives into the dynamic partnership between humans and artificial intelligence in business. He highlights the potential for AI to enhance creativity and productivity when integrated thoughtfully. The discussion emphasizes real-world examples of successful AI collaboration and its financial benefits, alongside ethical considerations that arise, particularly regarding marginalized communities. Shervin also champions a balanced approach, advocating for the synergy between technology and human insight to foster resilience in the workplace.
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AI's True Potential
- Many companies invest heavily in AI but see little financial return.
- The key to success lies in how people and AI work together, not in replacing humans.
Human-AI Collaboration
- Don't just use AI to replace humans; find ways it can improve their work.
- Consider how AI can amplify human skills like empathy and judgment.
Humana's AI Assistant
- Humana uses AI to give pharmacists real-time feedback during patient calls.
- This improves conversation quality and customer satisfaction.