The power of a thank you for boosting morale - David Jurcak, Grand Hotel

It’s Thanksgiving Day here in the US, and I know you might be one of those hospitality heroes on the front lines providing hospitality, so thank you.

David Jurcak is the President of Grand Hotel in Michigan. I had asked him how he maintains high morale among his teams, and what he told me was very fitting for today.

In today’s episode you’ll learn:

* How David’s mom shaped how he thinks about gratitude today

* A memorable experience early in his career as a front desk agent

* How to make a “thank you” more memorable and meaningful

* The gratitude program David uses at his hotel

* Creating a culture of gratitude

👉 How can you thank and recognize your team today?

Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.

Read David Jurcak’s full story here, or check out the guide to using LinkedIn to attract talent and tell your story.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.com

A few more resources:

• If you're new to Hospitality Daily, start here.
• You can send me a message here with questions, comments, or guest suggestions
• If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
• Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
• If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands