Customer Service Revolution 164: Creating an Employee Experience That Retains Them
What if creating an exceptional employee experience could transform your company and drastically reduce turnover?
In this episode of The Customer Service Revolution, John DiJulius and Dave Murray uncover the key strategies that make a workplace irresistible. From nurturing a culture of gratitude and training the whole person to helping employees discover their "ikigai," or purpose, we discuss how these efforts can boost job satisfaction and create a committed workforce.
We dive deep into the impact of employee engagement on organizational success. Highlighting the dangers of treating employees simply as hourly workers, we examine the ripple effect of a disengaged staff on customer satisfaction. With practical advice on recognizing achievements, creating fun work environments, and providing unique benefits, we share how to keep your team motivated and invested in their roles.
John and Dave's conversation explores the role of fear in stifling growth and innovation within organizations. Featuring insights from leaders like Charlie Kim of Next Jump and data from Bain & Company, we emphasize the importance of regular one-on-one meetings and empathetic leadership. Learn how adopting a "no layoff" policy and understanding employees' personal aspirations can significantly boost engagement and mental wellness, ultimately leading to a thriving work environment.
Here are just a few takeaways:
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Strategies from "The Employee Experience Revolution" to enhance retention and engagement
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The importance of nurturing a culture of gratitude and continuous investment in employees
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Practical approaches for recognizing achievements and creating fun work environments
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The role of empathy and compassion in leadership to address fear and promote growth
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How regular one-on-one meetings can support personal and professional development
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The benefits of unique perks like maid services and career path opportunities
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How employee engagement impacts customer loyalty and organizational profitability
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
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