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Starbucks is ditching its pickup-only and drive-thru-only stores. CEO Brian Niccol says they “lack warmth” — but is that really the reason?

In today’s Thursday Market Outsiders, Namaan and Jenny Rae break down the surprising move and whether it’s a smart brand strategy or a costly operational mistake.

Listen in to learn what this shift signals for loyalty, in-store experience, and the future of Starbucks' growth.

Previous episodes on Starbucks:

Starbucks Profits Crash 47% (Market Outsiders: July 30, 2025)
Inside Starbucks’ Turnaround (Market Outsiders: June 16, 2025)
Starbucks Business Breakdown (Strategy Simplified)

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S19E16: Starbucks Ditches Pickup-Only Stores - Smart Move or Big Mistake? (July 31, 2025)