Bloomberg Talks ServiceNow Chairman & CEO Bill McDermott Talks Earnings, AI
Jul 24, 2025
Bill McDermott, Chairman and CEO of ServiceNow, shares insights on how AI is revolutionizing business dynamics. He highlights impressive earnings and reveals how AI is streamlining operations and reducing labor costs. McDermott discusses the transformative potential of generative AI for customer experiences and the importance of reskilling the workforce amid changing job roles. He also emphasizes the significance of AI in fostering government efficiency and the necessity of navigating regulations to drive innovation.
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AI as the New Enterprise UI
- AI is the new user interface revolutionizing enterprise platforms.
- ServiceNow’s platform connects any agent, model, cloud, and data source seamlessly.
Global Brands and Integration Example
- ServiceNow serves global brands like NVIDIA, Starbucks, and ExxonMobil.
- Their platform uniquely integrates cross-functional AI to fix poor ROI in digital transformation.
Generative AI Threatens Traditional CRM
- Generative AI threatens traditional CRM systems with extinction.
- By 2029, 90% of the market will adopt AI-powered systems of action with autonomous front-ends.