Neil Staker has a Masters of Organizational Behavior degree from BYU and a quarter of a century of experience in organizational development. Neil is known for his clear, approachable, and interactive speaking style. He has taught communication skills to thousands of people including leaders from American Express, Symantec, Cerner, UMB Financial, and Monsanto.

Learn more about IMS and future sessions with thought leaders like Neil Staker: https://ims-online.com/

Chapters:

0:00 Introduction

1:18 Why Neil doesn’t watch movies

4:49 Why do people fail at having tough conversations?

7:09 Bad experiences affect our psyche more than positive ones

9:49 Learning to not assume the worst

12:06 What if you assume the best possibility, but it is the worst?

14:43 Signs of escalating behaviors

18:34 How to deal with escalating behaviors

20:59 Communication blindspots

24:53 Feedback from peers

26:53 Share your good intentions with clear communication

27:57 Conclusion

Communicating Best When it Matters Most with Neil Staker | The Good Leadership Podcast #12