In this season of UX Research Rundown, our host, Henrik Mattsson, CEO of Lookback, talks with speakers who will be appearing at Learners’ Research Week this June in San Francisco.

This episode features Reggie Murphy, Senior Director and Head of UX Research at Zendesk. Reggie explains how his team adjusted when a private equity firm took over the company, and how we can adapt our research practice to be seen as indispensable even when budgets are limited. He also discusses the impact he sees AI having on UX research.

Find out more about Research Week on the Learners website:

https://joinlearners.com

Check out Reggie’s website:

https://www.uxr.design

Follow Reggie on LinkedIn:

https://www.linkedin.com/in/reggiemurphy/

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S4 E04 - Reggie Murphy, Senior Director, Head of UX Research, Zendesk