338: The Staircase of Escalation w/ Josh Paris, CCM, CCE

Ever wondered how club managers navigate the choppy waters of significant renovations while keeping their cool? That's exactly what we uncover with Josh Paris, whose recent triumph in a club overhaul is nothing short of a masterclass in leadership. I may have lost to Josh in our poker game at the CMA conference, but I won valuable insights into the complex art of club renovations, learning how to juggle historical preservation with modern enhancements. From addressing supply chain headaches to expanding historical structures, we discuss the secrets to managing member expectations and keeping the club's heart beating during construction.

Sure, we all know communication is key, but how do you craft messages that hit the right note when bulldozers are your backdrop? Josh walks us through the tactics that kept his members engaged and informed, all while the club's facelift was in full swing. We chat about the "escalating staircase of confrontation" and how to step up your game when faced with the inevitable challenges of project management. Wrapping things up, I extend a heartfelt thanks to Josh for the wisdom shared and remind our listeners to keep those likes and shares coming—your support is the foundation of our community, just as solid planning and communication are the pillars of successful club renovations.

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