CX Passport The one with the Uber of BPOs - Claas van Delden, Chief Growth Officer for yoummday - E109
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🎤Customer & Employee experience transformation for BPOs in “The one with the Uber of BPOs” with Claas van Delden, Chief Growth Officer for yoummday in CX Passport E109🎧
CHAPTERS
0:00 Introduction
2:10 An Uber-platform for BPOs?
5:00 Why are BPOs ripe for disruption
8:31 So why would this be better for customer experience?
12:17 The best way to learn from front lines
16:05 A story of a client making immediate changes using real-time customer insight
17:36 1st Class Lounge
21:59 How does this model help employee experience?
25:20 Opening up opportunities for underserved talent communities
26:40 How to equip a fully independent and remote talent base
30:37 Learning from the global talent base
33:20 Contact info and closing
Hosted by Rick Denton “I believe the best meals are served outside and require a passport”
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Episode resources:
yoummday - www.yoummday.com