ServiceNow Federal Friday E04: Chris Dilley, CTO/Chief Architect – State & Local Government – Higher Education at ServiceNow

Today's guest is Chris Dilley, CTO/Chief Architect – State & Local Government – Higher Education at ServiceNow. Chris is a highly driven business technology executive with a career of positively disrupting and creating organizations that improve the customer/citizen experience, optimize, automate, grow influence, services and customer satisfaction. He has a proven record of identifying innovative solutions that enable evolution and organizational change to serve both their employees and their customers.

Chris has direct experience with strategic leadership and accountability for re-engineering and modernizing of processes supporting enterprise and customer and citizen service management, IT and business operation automation, sales and marketing automation, product development and management, business intelligence and analytics. His key strengths include successful strategic development and leadership abilities, project and program management, and a strong ability to build and improve customer experiences.

In this episode, Chris will talk about:

His background and day-to-day role with ServiceNow,

Examples of Digital Transformation in government and higher education,

Understanding from the user perspective,

Challenges in introducing ServiceNow to government bodies,

How ServiceNow integrates with existing systems,

Helping organizations upskill on ServiceNow,

Using ServiceNow to combat societal problems