Insights Podcast

The Evolution of Payment Systems

Feb 7, 2024

In this episode, Mark Brant discusses the evolution of payment systems, focusing on customer centricity and financial inclusion. He shares insights on PayPal's scale-up journey, NatWest's cashless school payment solutions, and enhancing payment operations. The podcast explores strategic innovation, financial inclusion, and collaboration against fraud in the payment sector.

32:28

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Quick takeaways

Mark Brandt emphasizes the importance of financial inclusion and customer-centric payment solutions in the banking sector, highlighting initiatives like cash delivery to isolating customers and cost-saving opportunities for ATM users.

NatWest employs a customer-centric approach with a wide range of payment options, including cash, ATMs, open banking, and debit/credit cards, showcasing a commitment to aligning with diverse customer demands.

Deep dives

Mark Brandt's Diverse Payment Industry Experience

Mark Brandt, Chief Payments Officer at NatWest, reflects on his rich payment industry background working with American Express, PayPal, and ParentPay. Brandt's exposure spans various payment services, expanding from traditional roles to innovative payment solutions, emphasizing the evolution of PayPal from a niche button to a mainstream payment method. His experience with ParentPay's FinTech approach underscores the importance of adaptive payment solutions that revolutionize traditional methods.

Introduction

3min

Customer-Centric Payments at NatWest

3min

Strategic Innovation and Support in Setting up TIL and Other Businesses

1min

Enhancing Financial Inclusion and Payment Innovation

14min

Evolution of Payment Systems and Collaboration Against Fraud

9min

NatWest's Engagement in National Payment Systems and Industry Collaboration

2min

In this engaging episode of the Insights podcast from the Payments Association, Tony Craddock, Director General, welcomes Mark Brant, Chief Payments Officer at NatWest, for an in-depth conversation about the evolving landscape of payment solutions.

With a focus on customer centricity, innovation, and financial inclusion, Mark provides valuable insights into the challenges and opportunities within the payment sector. From the scale-up journey of PayPal to pioneering cashless payment solutions for schools with ParentPay, and his strategic role in enhancing NatWest's payment operations, this episode offers a comprehensive look at the efforts to address consumer needs and the future of payment innovations.

Find out more about The Payments Association via our website www.thepaymentsassociation.org or follow us on social media.

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Insights Podcast

The Evolution of Payment Systems

Podcast summary created with Snipd AI

Quick takeaways

Deep dives

Mark Brandt's Diverse Payment Industry Experience

NatWest's Broad Payment Operations and Customer Focus

Fostering Innovation Through Skunkworks Approach

Financial Inclusion and Customer-Centric Payment Solutions

Remember Everything You Learn from Podcasts