The one with the shepherds of CX - Rachel Sheriff Chief Customer Officer at Recurly E199

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🎤🎞️Guidance. Influence. Results.  “The one with the shepherds of CX” with Rachel Sheriff Chief Customer Officer for episode sponsor Recurly in CX Passport Episode 199🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction to Rachel Sheriff 

1:46 Rachel's role as Chief Customer Officer

3:27 Rachel's journey from agency to customer success

6:27 Aligning different teams to deliver customer value

9:45 The unique challenges of subscription-based models

12:09 Building trust and understanding with customers

15:27 Balancing cost of goods sold and business results

18:34 1st Class Lounge

24:30 Defining and delivering customer value

33:46 Trends in customer experience and partnerships

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Thank you to Recurly for your sponsorship of this episode.  

Episode resources:

Rachel LinkedIn: https://www.linkedin.com/in/rachelsheriff/

Recurly: https://recurly.com/

CX Passport Show Sponsorship Philosophy: https://www.ex4cx.com/blog/2023/3/3/sponsorship