CX Passport The one with AI – Ben Wright, Co-founder Jiffy E133
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🎤🎞️“The one with AI” – with Ben Wright, co-founder of Jiffy in CX Passport E133 🎧 What’s in the episode?...
[00:00] Introduction
[03:40] The shifts in AI and its role in customer support
[07:09] Prioritizing customer experience
[11:48] Select tools based on business principles, not just AI
[13:27] 1st Class Business Lounge
[20:33] How AI elevates support roles
[23:23] Staying up-to-date with the latest tools
[25:50] Contact info and closing
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