The GaryVee Audio Experience A Hospitality Mindset Works On Everything | #AskGaryVee 322 with Faisal Sublaban
Sep 13, 2019
Faisal Sublaban, CEO of Bonatel Exclusive Travel and known as @thehotelboss, discusses the significance of action over mere planning in business. He shares his immigrant upbringing and how it shaped his entrepreneurial mindset. The conversation highlights the importance of a hospitality mindset, emphasizing empathy and authentic connections in all industries. Faisal also addresses the role of timing in entrepreneurship and shares a humorous childhood story about trading cards that imparts valuable life lessons on handling loss.
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Faisal's Early Hustle
- Faisal Sublaban grew up working at his father's flea market booth from a young age.
- This early exposure to entrepreneurship and interacting with adults shaped his business acumen.
Luxury is Contextual
- Gary Vaynerchuk values shower pressure and Wi-Fi over luxury accommodations.
- He finds the most luxurious experiences rooted in personal context, not price.
Hospitality Mindset
- Treat every business like it's hospitality, focusing on providing the highest level of service.
- This mindset builds strong brands and fosters customer loyalty.