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Health Scare and Lack of Apology
- Theranos's technology caused health scares, like a patient fearing a recurring tumor.
- Theranos never apologized for the inaccurate test results.
Secrecy at Theranos
- Erica Chung, a lab associate, noticed Theranos's extreme secrecy from the start.
- Employees couldn't discuss work, and lab areas were barricaded.
Quality Control Failures and Data Manipulation
- Quality control tests on Theranos machines repeatedly failed.
- Supervisors cherry-picked data to make results appear accurate.