The Surprising Productivity Tips Every CSM Needs to Know

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Step into the world of Customer Success Management with our CSM Practice Podcast episode: "The Surprising Productivity Tips Every CSM Needs to Know." In this engaging session, Bhavika Kochar, CS Ladies founder and community builder, shares her evolution from managing 45 to 300 accounts. Her journey, enriched by pursuing a Master's in Engineering Management at Duke University, epitomizes the spirit of a multifaceted professional. Learn how Bhavika leverages Excel, VBA, Tableau, and Zapier for deep data insights and explores the significant impact of automation in enhancing CSM operations.

Episode Highlights:

• Bhavika's strategic scaling of account management.
• The critical role of self-care and prioritization.
• Insights into using analytical tools for smart decision-making.
• The transformative effect of automation on customer success workflows.
• Actionable strategies to amplify your CSM productivity.

This episode delivers a wealth of productivity tips and expert advice, ideal for CSM professionals at any stage of their career. Bhavika's commitment to mentorship and community support, combined with a practical approach to CSM tools and automation, offers listeners a roadmap to professional development and improved customer success management.

Elevate your CSM strategy by applying these groundbreaking insights.

Watch the full episode here: https://youtu.be/ivXl-Un9bF0

#CSMPracticePodcast #CustomerSuccess #ProductivityHacks #CSMTools #Automation #ContinuousImprovement #ProfessionalGrowth

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Additional Resources:

📑 Read: How to Prove Value to Customers
https://bit.ly/49gtLUb

📑 Read: How to Learn from Churn
https://bit.ly/48Xol0z

🎥 Watch: What it takes to become a Rising Star CSM finalist
https://youtu.be/YuvqG-ZiLWY

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