The one with the patient choice awakening - Ben Seals CEO Thomas Eye Group S2E104

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🎤There’s a revolution in customer experience coming “The one with the patient choice awakening” with Ben Seals, CEO of Thomas Eye Group in CX Passport episode 104. What’s in the episode?...🎧

📞When your FIRST call teaches you to love to talk to customers

💡When the CEO hears directly from customers

❗Patient choice...it's real...it's now

🧑‍⚕️Improving financial & MEDICAL outcomes through better patient experience

🩺Patient experience is customer experience

🍌"Banana pudding is my kryptonite"

😲Whoa! Imagine handling the emergency call from a wife scared to death about her husband's immediate eye emergency

💭“Giving that agent the tools and the skills to address the need is the responsibility of our leadership team in the organization.” - Ben

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Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

Episode resources:

Ben Seals LinkedIn: linkedin.com/in/benseals

Thomas Eye Group: www.thomaseye.com