Hospitality Outliers

Crafting the Perfect Experience: Agave and Hospitality with Phil Bayly

23 snips
Nov 25, 2024
Phil Bayly, a bar owner and Mezcal ambassador, shares his colorful journey from art student to hospitality maven. He discusses the friendships that fueled his tequila empire across six countries. Phil dives into the essence of authentic hospitality, where every interaction matters. He recounts wild stories from cantinas and the magic of creating environments that feel like home. With a mix of passion and mentorship, he explores how meaningful connections in hospitality can make a lasting impact—like crying into your enchiladas over a perfectly crafted experience.
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ANECDOTE

Meeting at Cafe Pacifico

  • Sean and Phil met in Sydney, Australia, at Cafe Pacifico.
  • Phil's agave knowledge and passion impressed Sean.
ANECDOTE

Phil and Thomas's Partnership

  • Phil met Thomas Estes, his mentor and business partner, in Amsterdam.
  • Their chance meeting blossomed into a lifelong friendship and agave empire.
ADVICE

Honesty with Customers

  • Be honest and transparent with customers, especially when mistakes happen.
  • Avoid making excuses; customers appreciate honesty and can accept mistakes.
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