CSM Practice - The Customer Success Podcast When your Company moves From On Premise to SaaS – The Customer Success Playbook
In this enlightening discussion, Irit Eizips engages in a conversation with Franziska Fleischer, a visionary leader who spearheaded the transformation of Siemens from on-premise to cloud-based SaaS solutions.
Franziska shares the intricate details of her groundbreaking program, shedding light on the challenges and roadblocks she encountered while ensuring a seamless transition from on-premise systems to SaaS. Additionally, she imparts invaluable resources and practical advice for companies looking to embark on their digital transformation journey.
Tune in for a deep dive into the following topics:
- Introduction to Siemens Software and its customer base
- The creation of a customer success program tailored for diverse customer groups
- The transformative impact of the customer success program on the company
- Navigating the path from on-premise to SaaS
- Initial steps in the digital transformation process
- Shifting towards a customer-centric business model
- Customer reactions to the digital transformation
- Crafting a customer journey to gauge account health
- Strategies for accelerating the onboarding process
- Training approaches for Customer Success Managers from varied backgrounds
- Expert recommendations for companies undertaking the transition to SaaS
Don't miss this engaging episode, offering a comprehensive understanding of the journey from traditional software to the SaaS paradigm, complete with real-world insights and actionable advice.
Watch the video to find out more! https://youtu.be/ZSNqGLaGUHw
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Additional Resources:
🎥 Video: Top 10 CSM Skills Hiring Managers Look For
https://youtu.be/-ZMwCxPKrrk
⏬ Download Infographics: The 10 Skills of Highly Effective CSMs
https://bit.ly/3v1KNa7
Books mentioned in the video:
📕 Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue, 1st Edition by Nick Mehta
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