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Kinko's copy shops, started by Paul Orfalea, grew into a global chain until it was acquired by FedEx. The podcast discusses Orfalea's entrepreneurial mindset, challenges in expanding the business, and the impact of laser printers and copyright lawsuits. It also reflects on feelings of insecurity and self-doubt despite business success.
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Quick takeaways
- Kinko’s success was driven by operating 24 hours a day, providing a reliable option for customers with urgent printing needs.
- Paul Orfalea's detached approach to business helped him maintain objectivity and focus on practicality and profitability.
Deep dives
Kinkos: Expanding and Innovating
Kinkos is a photocopy and printing chain that experienced significant growth and success in the 1970s and 1980s. The company started with a 100-square-foot shop in Santa Barbara and expanded to multiple locations near college campuses. One key factor in the company's success was the decision to operate 24 hours a day, making it a reliable option for students and others with urgent printing needs. However, Kinkos faced challenges due to increasing competition and the rise of laser printers. Despite this, the company continued to innovate and adapt its offerings to stay relevant in the market.
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