The Necessary Entrepreneur #168 - Why Execution Beats Hype in Business — Tyler Dunagin on Scaling Turnserv
What does it really take to build a scalable company in an unglamorous, operationally intense industry?
In this episode of The Necessary Entrepreneur, host Mark Perkins sits down with Tyler Dunagin, Founder and CEO of Turnserv, to unpack what it actually looks like to build a high-growth business in the vacation rental and hospitality space, where execution, reliability, and trust matter more than hype.
Tyler shares the real story behind founding Turnserv, a platform built to solve one of the biggest pain points in short-term rentals: coordinating cleanings, inspections, and turnovers at scale. The conversation goes far beyond software, diving into what Tyler learned about leadership, hiring, cash flow, customer trust, and staying resilient while building in a demanding, operations-heavy business.
Mark and Tyler explore the emotional and practical realities of entrepreneurship, including how to keep going when growth isn't linear, why founders must get close to the work early on, and how systems, not hustle, create durable companies.
In this episode, you'll learn:
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How Turnserv was built to solve real operational problems in vacation rentals
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Why unsexy businesses often produce the strongest companies
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What founders misunderstand about scaling service-based and ops-heavy businesses
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How to earn and protect trust with customers in high-stakes environments
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The role of discipline, patience, and execution in sustainable growth
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Why founders must balance optimism with realism as companies mature
This episode is essential listening for founders, operators, and leaders building businesses where execution matters, margins are earned, and growth depends on getting the details right, every single time.
🎙️ The Necessary Entrepreneur, hosted by Mark Perkins, features real conversations with founders and leaders who've built businesses worth studying. 📌 Connect With Us:Website: https://www.thenecessaryentrepreneur.com/ YouTube: https://www.youtube.com/@thenecessaryentrepreneur Instagram: https://www.instagram.com/thenecessaryentrepreneur/ Facebook: https://www.facebook.com/TheNecessaryEntrepreneurPod X (Formerly Twitter): https://twitter.com/MPerkinsTNE LinkedIn: https://www.linkedin.com/company/tnepod/ TikTok: https://www.tiktok.com/@tneclips Spotify: https://open.spotify.com/show/6xhGUE1yzy2N0AemUOlJPx?si=d1c5c316af404f15 Apple Podcasts: https://podcasts.apple.com/no/podcast/the-necessary-entrepreneur/id1547181167 📌 Find Out More About Tyler Dunagin & Turnserv:https://turnserv.com/ https://www.linkedin.com/in/tylerdunagin/