Ben Shneiderman: Human-Centered AI

Many of our listeners will be familiar with human-centered design and human-computer interaction. These fields of research and practice have driven technology product design and development for decades. Today, however, these fields are changing to adapt to the increasing use of artificial intelligence, leading to an emerging field called human-centered AI.

Prior to the widespread use of AI, technology products were powerful, yet, predictable—they operated based on the rules created by their designers. With AI, however, machines respond to data, providing predictions that may not be anticipated when the product is designed or programmed. This is incredibly powerful but can also create unintended consequences.

This challenge leads to the questions: How can we design AI-based products that provide benefits to humans? How can we create AI systems that learn and change with new data but still provide consequences intended by the system’s designers?

These questions led us to interview Ben Shneiderman, an Emeritus Distinguished University Professor in the department of Computer Science at the University of Maryland. Ben recently published a wonderfully approachable book, Human-Centered AI, which provides a guide to how AI can be used to augment and enhance humans’ lives. As the founding director of the Human-Computer Interaction Laboratory, Ben has a 40-year history in researching how humans and computers interact, making him an ideal source to talk with about how humans and AI interact.

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