The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173

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🎤🎞️A high energy, high community, high wisdom episode “The one with the CX maven” with Sarah Hatter CX Maven & Creator of ElevateCX  in CX Passport Episode 173🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:45 Sarah's CX origin story

6:46 Importance of Training in CX

9:14 Challenges in CX Industry

16:00 Community power improving Customer Experience

23:33 1st Class Lounge

30:59 Examples of doing CX right

35:39 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Sarah LinkedIn: https://www.linkedin.com/in/sarahhatter/

ElevateCX: https://www.elevatecx.co/