16 | Leverage Analytical Systems Thinking and Psychological Safety to Drive Organizational Improvement [with Mark Graban]

Are you focusing on the right problems in your organization? More importantly, are you creating the conditions and processes to solve them effectively?

In this episode, Mark Graban and I explore the importance of developing the skills of an Analytical Systems Thinker—one of the eight core competencies in my Change KATALYST™ model—to catalyze truly meaningful change.

You’ll gain a better understanding of how to make informed decisions and drive improvement by applying the right kind of analytics instead of reacting to your metrics' ups and downs. Mark also shares ways to think more systemically about processes across your organization.

We explore why fostering an experimental culture and responding kindly to mistakes is crucial for driving organizational innovation and improvement.  

If you’re looking to advance as a continuous improvement change leader who leads change and creates real improvement, this is an episode you’ll want to tune into now. 

YOU’LL LEARN: 

• The difference between leading change and leading actual improvement 
• How monitoring metrics and experimenting move the needle in a statistically meaningful way 
• How to react less and lead more effectively by mastering the art of interpreting data to discern statistical signals and genuine performance shifts
• What it takes to create psychological safety and encourage continuous organizational improvement
• The importance of how leaders respond to mistakes to create a culture of learning, problem-solving, and innovation
• The importance of modeling, encouraging, and rewarding candor to create a culture where mistakes and learning are embraced 

You’ll also hear why Mark is thrilled to join Katie’s Japan Study Trip Leadership Experience in November 2024. Katie's exclusive immersive program is a high-value opportunity to observe lean principles in action and understand the heart and soul behind creating a culture of continuous improvement. Submit your application today for the next cohort and join over 150 global leaders who have joined Katie for this journey of what it means to create a culture grounded in respect for people and continuous learning.

IMPORTANT LINKS:

• Full episode show notes: ChainOfLearning.com/16
• Learn more about my executive Japan Study Trip: KBJAnderson.com/JapanTrip
• Work with me: KBJAnderson.com
• Change KATALYST™  Self-Assessment: KBJAnderson.com/KATALYST
• Follow me on LinkedIn: linkedin.com/in/kbjanderson

TIMESTAMPS:

• [00:00] Driving change vs. leading actual improvement
• [03:11] Defining characteristics of effective Analytical Systems Thinkers 
• [05:29] The process of value stream mapping and system dynamics
• [07:26] The Measure of Success & advice for leaders looking to use data to inform better decision-making
• [14:47] The risk of wasting time & resources if you remain in a reactive state
• [20:14] The importance of mistakes for a culture of learning, problem-solving, and innovation
• [32:43]  Key takeaways from Mark’s and Katie’s experiences in Japan and the value of going on Katie's Japan Leadership Experience Study Trip
• [41:36] Mark’s best piece of advice for other continuous improvement change leaders

Apply for my next cohort of the Japan Leadership Experience! May 2026 is SOLD OUT - Now Accepting Applications for November 2026 and offering an early registration discount.