Dealing with Difficult People with Dr. Rick Brinkman | The Good Leadership Podcast #19

Dr. Richard Brinkman is the developer of Conscious Communication® and shares human behavior insights and content-rich communication strategies, which helps organizations improve leadership performance and apply principles of Conscious Communication® to improve their bottom-line results. This effective approach to communication has been delivered to millions of people through keynotes and training, radio, television, print interviews, and numerous award-winning books, videos, and audio programs.   

Dr. Brinkman is also the author of numerous books including the international bestseller Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst (McGraw Hill), which has been translated into 25 languages.  

Learn more about IMS and future sessions with thought leaders like Dr. Rick Brinkman: https://ims-online.com/programs

Chapters:

0:00 Introduction

02:12 The four choices of dealing with difficult people

06:40 Personality from a behavior standpoint

14:42 Behavior escalation

20:36 Listening skills

24:53 Blending

28:14 Increase your understanding

36:10 Direct ways of communicating

37:48 Behavioral definition

40:00 Sides of the spectrum

46:36 Exercising the right option

50:41 Conclusion