97. How Hyatt Hotels is creating a cultural movement
Feb 29, 2024
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Hyatt Hotels is revolutionizing hospitality with the 'Culture Lives Here' program, celebrating Black Joy and city cultures. They discuss blending technology into marketing strategies, predicting the future of travel habits, and exploring personal passions in brand personalities. The admiration for innovation and impact in marketing, inspired by travel experiences, rounds out this engaging conversation.
Hyatt's 'Culture Lives Here' program links with culture shifters to elevate creatives and create a unique identity in luxury hospitality.
Hyatt focuses on storytelling and innovative content creation to engage consumers and adapt to the evolving travel industry.
Deep dives
Innovative Marketing Strategies at Hyatt Hotels
Hyatt Hotels has developed the 'Culture Lives Here' program under the Thompson brand, aimed at linking with culturally influential 'culture shifters' to elevate creatives and establish a unique identity. By seamlessly integrating with influential figures and focusing on storytelling within luxury hospitality, Hyatt aimed to create a space where these individuals feel at home and can naturally engage with the brand, leading to increased brand recognition and appeal.
Collaborative Projects with Culture Shifters
Hyatt Hotels collaborated with culture shifters across four cities, pairing individuals from different fields to encourage creative collaboration. Projects ranged from live performances to short films, reflecting themes like Black Joy and local culture. By fostering interactions between distinct talents, Hyatt aimed to elevate creative output and provide unique experiences for guests.
Innovative Approach to Marketing and Storytelling
The marketing approach adopted by Hyatt Hotels focused on leveraging storytelling and innovative content creation to engage with consumers. By partnering with social-first agencies and tapping into new technologies like AI-driven tools, Hyatt aimed to create impactful, immersive storytelling that resonates with a modern audience.
Future of Travel and Changing Consumer Behavior
As the hospitality industry evolves, Hyatt Hotels recognizes a shift towards integrated travel experiences and a preference for seamless, authentic engagements. The future of travel is envisioned as more flexible, integrated into daily life, and driven by individual motivations rather than traditional vacation frameworks. Hyatt embraces this shift by offering unique, engaging experiences that cater to the changing needs of modern travelers.
This week, host Jess Gaedeke is joined by to Patrick Douville, Senior Global Manager of Lifestyle & Luxury, at Hyatt Hotels Corporation. Dig into the world of hospitality innovation as they explore the groundbreaking “Culture Lives Here” program for the Thompson brand, where diverse culture shifters collaborate across cities, creating unique live experiences.
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