Business English from All Ears English BE 287: Is This Michelle? Telephone Responses for Business English
Jul 28, 2024
Explore the challenges of making business phone calls and learn key techniques for effective communication. Discover essential vocabulary and professionalism while handling unfamiliar voices. Engage with practical examples of identity verification and appropriate phrasing. Dive into both formal and casual conversation styles through role-plays, emphasizing the art of listener engagement. Gain insights from a legal expert on language nuance and successful strategies, equipping you with confidence and clarity for your next business call.
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Checking Who's on the Line
- Use "To whom am I speaking?" for formal situations.
- Use "Is this [name]?" for less formal calls.
Confirming Identity
- You can ask "Is this [name]?" to confirm the person's identity.
- Alternatively, use "Is [name] there?" if you suspect they aren't available.
Responding to Caller
- Reply with "This is she/he" in formal settings.
- Use "Speaking" or "That's me" for more casual conversations.