Business English from All Ears English
BE 287: Is This Michelle? Telephone Responses for Business English
Jul 28, 2024
Explore the challenges of making business phone calls and learn key techniques for effective communication. Discover essential vocabulary and professionalism while handling unfamiliar voices. Engage with practical examples of identity verification and appropriate phrasing. Dive into both formal and casual conversation styles through role-plays, emphasizing the art of listener engagement. Gain insights from a legal expert on language nuance and successful strategies, equipping you with confidence and clarity for your next business call.
17:24
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Quick takeaways
- Effective communication during business calls includes using appropriate phrases like 'To whom am I speaking?' for professionalism.
- Recognizing distinctive voice qualities can enhance clarity and reduce confusion on business calls, improving overall interaction.
Deep dives
Understanding Telephone Etiquette
It is crucial to have effective communication skills during business phone calls, especially when you need to identify the person on the other end. A helpful phrase to use is 'To whom am I speaking?' which maintains a professional tone while asking for the caller's identity. However, a more casual approach can be to simply ask, 'Is this Michelle?' when trying to confirm the person you are calling. Using such phrases can ease potential awkwardness and facilitate smoother conversations in professional settings.
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