Understanding Telephone Etiquette

It is crucial to have effective communication skills during business phone calls, especially when you need to identify the person on the other end. A helpful phrase to use is 'To whom am I speaking?' which maintains a professional tone while asking for the caller's identity. However, a more casual approach can be to simply ask, 'Is this Michelle?' when trying to confirm the person you are calling. Using such phrases can ease potential awkwardness and facilitate smoother conversations in professional settings.