Software Engineering Radio - the podcast for professional software developers Episode 415: Berkay on Incident Management
Jun 30, 2020
Berkay Mollamustafaoglu, founder of Ops Genie, discusses the keys to effective incident management and the counterintuitive aspects of incident management. Topics include how frequent changes can increase system stability, the benefits of feature flagging and cannery builds for managing failures, the cultural change in incident management, the importance of post mortems and involving non-technical personnel, and the significance of incident management in the software industry.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Introduction
00:00 • 2min
Causes of Incidents and the Role of Change
02:13 • 4min
Feature Flagging, Cannery Builds, and Incident Management
06:34 • 3min
The Importance of Incident Management
09:27 • 26min
Cultural Change in Incident Management
35:15 • 14min
Importance of Post Mortems and Involving Non-Technical Personnel
49:17 • 8min
Underestimating Cultural Aspects in Transitioning to a New Process
57:26 • 2min
The Importance of Incident Management in the World of Software
59:04 • 2min