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Peter Lohmann's Podcast
A Conversation w/ Second Nature’s Deputy General Counsel, Kimberly Godsey
Sep 4, 2024
Kimberly Godsey is the VP of Legal and Compliance at Second Nature, bringing her legal expertise from a diverse career in property management. She discusses crucial legislative updates that property managers should monitor, like California's rental advertising laws. Kim emphasizes the importance of transparent resident benefits packages to enhance tenant satisfaction. She also shares insights on avoiding legal risks when implementing insurance policies and introduces innovative new offerings to improve the overall resident experience.
55:33
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Quick takeaways
- Today's tenants prioritize sophisticated amenities and conveniences, pushing property managers to adapt for improved tenant satisfaction and retention.
- Legislative changes, such as rent caps, create compliance challenges for property managers, necessitating vigilance and engagement with local lawmakers.
Deep dives
The Evolution of Tenant Expectations
Today's tenants are becoming more sophisticated, seeking not just basic housing but a range of amenities and conveniences that enhance their living experience. They are looking for features such as smart home technology, online payment options, and pet-friendly or eco-friendly initiatives. This evolution in tenant expectations highlights the need for property managers to adapt and cater to the desires of potential long-term residents. By doing so, property managers can reduce turnover rates and stabilize occupancy in their properties.
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