Becker’s Healthcare Podcast Illan Shapiro Strygler, Chief Health Correspondent and Medical Affairs Officer and Senior Vice President, AltaMed Health Services
Jul 6, 2025
Discover how a health leader from Mexico City is transforming U.S. healthcare through data and cultural understanding. Learn about the importance of mental health and wellness education initiatives. Explore the innovative use of technology and metrics like Net Promoter Score to enhance patient satisfaction. Delve into the connection between reducing healthcare costs and promoting health equity, while advocating for community-based solutions to ensure access to nutritious food and safe exercise.
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Ilan Shapiro's Career Journey
- Ilan Shapiro Strygler shared his journey from Mexico City, where he completed his MD and worked with the WHO, to practicing pediatrics and serving migrant communities in the U.S.
- His experience navigating complex health systems shaped his leadership role at AltaMed.
Stay Ahead in Regulatory Changes
- Use multiple forms of connection and technology to monitor the evolving regulatory landscape.
- Track local, state, and federal changes to keep quality of care front and center.
Net Promoter Score as Feedback
- Net Promoter Score reflects multiple aspects like member appreciation and frontline processes.
- While not the sole guide, NPS provides valuable feedback on operational and care quality.