Illan Shapiro Strygler, Chief Health Correspondent and Medical Affairs Officer and Senior Vice President, AltaMed Health Services
Becker’s Healthcare Podcast
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Navigating Healthcare Quality and Member Loyalty Metrics
This chapter explores the evolving regulatory landscape in healthcare and how it influences quality standards. The discussion emphasizes the use of technology and the Net Promoter Score (NPS) as vital tools for measuring member satisfaction and improving health plan operations.
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