Setting Clear Expectations

Establishing clear expectations is crucial for maintaining staff morale and accountability. Employers should communicate the primary purpose of each role and secondary responsibilities, ensuring that these are documented and agreed upon during onboarding. For instance, physical therapists should understand their core duty of providing high-quality care while also being aware of metrics tied to patient attendance and documentation. Regularly revisiting these expectations during performance reviews reinforces alignment and reduces misunderstandings between management and staff.