The Great Re-Engagement: How to Build a World-Class Employee Experience, with Cecilia McKenney

In this episode of the HR Leaders podcast I'm joined by Cecilia McKenney to discuss how to build a world-class employee experience for today’s hybrid workforce. We also discuss the four components of “the great re-engagement”, the difference between employee recognition and appreciation and why upgrading your employee recognition systems is so important.

Cecilia McKenney is Senior Vice President, Chief Human Resources Officer for Quest Diagnostics Incorporated, the world’s leading provider of diagnostic information services. McKenney joined Quest in February of 2018 and is responsible for all human resources activities across the company. In her tenure, Ms. McKenney has implemented several people initiatives that are progressive, technology-enabled and promote workplace flexibility while being fiscally responsible and ultimately contribute to Quest’s goal of creating an inspiring workplace for 47,000 colleagues. Most recently, she has been partnering with the Senior Leadership Team to navigate through the COVID-19 crisis and lead Quest’s Race for Equality Plan. She also is the co-sponsor of the PRIDE employee business network.

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Episode highlights

00:00 Coming up

02:05 Cecilia’s journey to Chief Human Resources Officer at Quest Diagnostics Incorporated

07:03 How to master your CEO transition

13:13 How to connect and support with employees in a hybrid world

16:01 The five questions you can ask your employees to foster true connection

18:45 The three most important factors in build a world-class employee experience

20:35 The four components of the great re-engagement

22:33 How Quest Diagnostics is revolutionising their managerial roles

27:03 The difference between recognition and appreciation

33:41 Why upgrading your employee recognition systems is so important

38:53 Why HR Leaders should connect more

40:55 Cecilia’s parting piece of advice for the HR Leaders of tomorrow

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