The Modern Retail Podcast

SharkNinja CEO Mark Barrocas on going from infomercials to TikTok

Jan 25, 2024
SharkNinja CEO Mark Barrocas discusses the company's evolution from infomercials to TikTok. They focus on constant product innovation and problem-solving. SharkNinja now operates in 31 product categories, using social media including TikTok for marketing. They emphasize the importance of storytelling and adapting to changing shopping patterns, including the impact of COVID. They also explore international expansion and global product strategy.
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ANECDOTE

Early SharkNinja

  • In 2008, SharkNinja, then Euro-Pro, primarily sold steam mops and sweepers under the Shark brand.
  • The Ninja brand was created in 2009, and the company's focus shifted to identifying and solving consumer problems.
ANECDOTE

Identifying Unmet Needs

  • SharkNinja's expansion into new product areas was driven by observing consumer behavior and identifying unmet needs.
  • The Shark Navigator Lift-Away vacuum was developed in response to the difficulties consumers faced cleaning stairs with traditional uprights.
INSIGHT

The Power of Online Reviews

  • SharkNinja maintains its focus on innovation by prioritizing consumer feedback and online reviews.
  • They believe that positive online reviews are key to their success and growth, acting as a powerful form of word-of-mouth marketing.
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