

Episode 13: Beware The Robo-Therapist (feat. Hannah Zeavin), June 8 2023
6 snips Sep 7, 2023
UC Berkeley scholar Hannah Zeavin discusses the National Eating Disorders Association's decision to replace their helpline with a chatbot, the history and significance of suicide hotlines, the importance of training for crisis support volunteers, workplace toxicity and the threat of job replacement, ethical concerns of sharing data with a for-profit, and the hype around AI services and concerns about relying on chatbots for financial advice.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 2min
Replacing a helpline with a chatbot: The impact of automation in mental health care
02:22 • 4min
The History and Significance of Suicide Hotlines
06:28 • 7min
Training for Crisis Support Volunteers
13:58 • 15min
Union Busting, Workplace Toxicity, and the Threat of Job Replacement
28:52 • 2min
Ethical Concerns of Sharing Data with a For-Profit
30:35 • 20min
AI Hype, Adoption in Yokosuka, and Fake Precedent
50:54 • 10min