#48: The art of listening | Randhir Vieira (Chief Product Officer @ Omada Health)

Welcome to another episode of Supra Insider. This time, Marc and Ben sat down with Randhir Vieira, Chief Product Officer at Omada Health and a Supra facilitator. Randhir has led product teams at companies like Headspace and brings a deep passion for leadership, communication, and the often-overlooked skill of listening.

In this episode, we explore why listening is the foundation of strong leadership, how to give feedback that actually lands, and why the best product leaders focus on building psychological safety in their teams. Randhir also shares practical frameworks for improving team collaboration, handling difficult conversations, and fostering a culture of trust.

If you're a product leader looking to sharpen your leadership skills, a founder building a team, or someone navigating tricky workplace dynamics, this conversation is packed with actionable takeaways.

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In this episode, we covered the following topics:

* Why listening is the most underrated leadership skill

* The difference between hearing and truly listening

* How to create safe spaces where people feel heard and understood

* The power of fast feedback and why timing matters

* How to balance constructive criticism with positive reinforcement

* Common mistakes leaders make when giving feedback

* Why psychological safety is crucial for high-performing product teams

* Actionable tactics for improving team communication and collaboration

* And much more!

If you’d like to watch the video of our conversation, you can catch that on YouTube:

Links:

* Randhir Vieira: https://www.linkedin.com/in/randhirv/

* “Overcoming Humility to Receive Feedback” by Randhir: https://www.linkedin.com/pulse/overcoming-humility-receive-feedback-randhir-vieira/?trackingId=Rl8AxUhuT5enjzv7NFd%2B9Q%3D%3D

* “Stop Praising People” by Randhir: https://www.linkedin.com/pulse/stop-praising-people-randhir-vieira/?trackingId=Rl8AxUhuT5enjzv7NFd%2B9Q%3D%3D

* The Thin Book of Trust: https://www.amazon.com/Thin-Book-Trust-Third-Essential/dp/B0CV7BZ14D?sr=8-1

* “The Ladder of Inference” by Steve Henschel: https://essentialcomm.com/pdf-download/the-ladder-of-inference/

* Optimizely report that shows the win rates (at the end of the article): https://www.optimizely.com/company/press/the-experimentation-experience-report/

* “Heard: how to make people feel it” by Matt Mochary: https://docs.google.com/document/d/1NiCEEUO2-38pIVGM7nrnpGRykbbtv2xuqLoKW50ZzLw/edit?tab=t.0

* Fast friends: https://ggia.berkeley.edu/practice/36_questions_for_increasing_closeness

* Ben: https://www.linkedin.com/in/benerez/

* Marc: https://www.linkedin.com/in/marcbaselga/

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