In this episode of the Learning While Working Podcast, Bob Mosher shares the potential of performance support to enhance learning while working. We'll explore the concept of 'the Five Moments of Need' and how they revolutionise our approach to workplace training. Bob also sheds light on some crucial strategies like performing workflow analysis before developing training solutions, and redefining the roles of learners as performers and users.

About Bob Mosher

Bob Mosher is the Chief Learning Evangelist and Co-Founder of APPLY Synergies, a strategic consulting firm that specialises in helping learning organisations design, develop and measure effective learning and performance support strategies to meet the 5 Moments of Learning Need. Bob has been an active and influential leader in the learning and training industry for over 40 years and is renowned worldwide for his pioneering role in new approaches to learning.

Key takeaways:

• Performance support is critical: Understanding that performance support isn't just about creating job aids or tools but developing a discipline that incorporates these tools into a learning ecosystem that supports work as it happens.
• Focus on the workflow: Start with a workflow analysis to understand the tasks and processes where performance support can be effectively integrated. This helps in designing learning that is not just informative but truly applicable.
• Apply over theory: Shift the focus from theoretical knowledge to real application. Learning should be anchored in real-life tasks and designed to support the actual application in the workplace, enhancing both learning and performance outcomes.

Chapters:

• (00:00:00) Introduction.
• (00:05:43) Portfolios as professional reflective documents are essential.
• (00:07:06) Consumption vs performance – the key difference.
• (00:11:18) Why workflow analysis is essential for designing effective solutions.
• (00:16:17) Giving new leaders practical guidance for success.
• (00:23:02) Evaluating learning outcomes and impacts with technology.

Links from the podcast:

• Connect with Bob Mosher on LinkedIn
• APPLY Synergies’ Website