

The innovation, leadership, and team agility inside U.S. Bank’s cloud journey
Jul 31, 2025
Paul Petersen, Cloud Platform Engineering Manager at U.S. Bank, and Anirudh Kaul, Senior Director of Software Engineering, share their insights on the bank's digital transformation. They discuss how multi-cloud strategies foster innovation while navigating regulatory challenges. Key topics include the balance of team autonomy and collaboration in a high-pressure environment, the importance of transparent communication, and the role of platform engineering in enabling cultural change. They highlight the significance of user engagement during cloud transitions to ensure successful adoption.
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Prioritize Automation Thoughtfully
- Collect feedback via forums, surveys, and tickets to identify friction points in processes.
- Prioritize automation efforts based on impact and cost-benefit analysis for efficiency.
Build Trust Through Transparency
- Admit mistakes openly and engage users with transparency for better collaboration.
- Share progress metrics to build trust and encourage feedback.
From Resistance to Partnership
- Early cloud migration faced resistance with teams feeling forced to comply.
- Successful shift occurred when teams saw themselves as partners in migration, fostering accountability and collaboration.