Behind the Numbers: How the Rise of the AI Shopping Agents Is Impacting the Customer Journey

On today’s podcast episode, we discuss how GenAI is changing the customer shopping journey the most, the impact of AI agents, and how to maintain brand messaging in a more conversational universe. Tune in to the episode with Senior Director of Podcasts and host Marcus Johnson, our Analyst Jacob Bourne, Vice President Suzy Davidkhanian, and Global Digital Commerce Senior Director, Strategy & Execution, Todd Hassenfelt. Listen everywhere and watch on YouTube and Spotify.

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For a transcript of this episode click here: 

https://www.emarketer.com/content/podcast-behind-numbers-how-rise-of-ai-shopping-agents-impacting-customer-journey

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