BOSSY
What To Do When Sh*t Goes Wrong, with AT&T Business CEO Anne Chow
Nov 14, 2024
Anne Chow, the first woman of color to lead AT&T Business, shares her insights on navigating leadership during crises. She emphasizes leading with vulnerability and inclusivity while highlighting how individual responsibility impacts team dynamics. Chow discusses the importance of transparent communication and emotional awareness, especially during financial challenges. She also distinguishes between motivation and inspiration, explaining how alignment with core values strengthens team connections. Her experiences serve as a powerful guide for aspiring leaders.
40:34
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Quick takeaways
- Effective leadership during crises hinges on authentic communication that blends addressing facts with acknowledging team emotions.
- Balancing motivation and inspiration empowers teams to navigate challenges while remaining committed to the organization's long-term purpose.
Deep dives
The Importance of Vulnerable Communication
Effective leadership during crises relies heavily on authentic and vulnerable communication with the team. It is crucial to address issues head-on using clear facts while also acknowledging the emotions that arise during tough times. By sharing personal feelings of fear and uncertainty, leaders can foster a sense of camaraderie and unity within the team, motivating them to find solutions together. This approach not only builds trust but empowers the team to feel safe in expressing their own concerns, which can lead to collaborative problem-solving and improved morale.
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