Have you ever sat across from a Patient, a loved one or maybe a family member during the holidays and heard their story about how they overcame an illness, cancer or seemingly impossible health crisis? Usually they talk about the people and the individuals that were put into their path along the way. “

Then I met Dr. Smith … then she did this and this …” Or, “Then he introduced me to and told me to …”

We’ve probably never heard a story without a relational component. There’s always a mention of that Doctor, that specialist or that nurse. How can more Doctors be fully present? How can Doctors with all of the weight you carry into the practice and into the exam room elevate and dignify [verb: make (something) seem worthy and impressive] the Patient relationship?

Here are some additional questions that might help as well. In your practice today, ask yourself these questions:

- Am I making it easy to see the Doctor?

- Is my team/staff equipped and forthright about what and where they see we can improve?

- Have I given my team/staff permission to show me where we can improve?

- How can we better navigate and serve Patients through the IN-BETWEEN moments in our practice?

- Have I given my staff permission to look for those in between moments and act upon them?

- How can we make our practice safer? (e.g. less germs; improved lighting; local artwork)

- How can we make our office more predictable? (e.g. Schedule; time spent waiting; etc.)

- IN A TRADITIONAL, PLAN-REIMBURSED Medical Office, Typically, your staff are the bookends [e.g. first and last people a Patient encounters] how can you make the “Farewell” more significant?

- Here’s a thought/consideration … —What if … “I (the doctor) were the bookends … e.g. being the first and last person my patients see.” ?

- If I am looking for unique ways to improve … is it really going to be better and what would make that change unique?

© Concierge Medicine Today, LLC. ("CMT") All rights reserved.

Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.