#278 - AI-Driven Customer Support in Web3 and Crypto: Revolutionizing Customer Experience with Clemens Behrend (Web3cx)

Description: In this episode, we have the pleasure of speaking with Clemens, an expert in AI-driven customer success strategies for web3 and crypto companies. Clemens shares his passion for achieving high customer satisfaction and his long-term career goal of using his skills and knowledge to positively impact the world.

We discuss how Clemens started his journey in the industry, from playing MMORPGs and selling digital in-game currencies to setting up customer support at Bitpanda, the first Unicorn in Austria. Clemens also shares his experience studying economics to understand the theoretical concepts of Bitcoin and his work advising a winery client to use Bitcoin for faster transactions with Chinese customers.

Clemens explains the importance of harnessing AI in customer support and shares his insights on the overall support trends for the industry. We discuss how good support helps companies stay competitive and what customer support managers and agents can do to improve and be recognized.

We also dive into the topic of Web3 and customer experience, and why it's essential for web3 and crypto companies to provide exceptional customer support to stand out in a rapidly growing market. Clemens shares his thoughts on which company is doing the support the best and why.

Join us as we explore the exciting world of web3 and crypto and how AI-driven customer support is revolutionizing the customer experience.

To connect with Clemens, visit his website: https://web3cx.io/

Disclaimer: Not advice. Educational purposes only. Not an endorsement for or against. Results not vetted. Views of the guests do not represent those of the host or show. Do your due diligence.

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