Front Row Seat with Ken Coleman The Simple Framework for Mastering Uncomfortable Conversations (Jefferson Fisher)
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Apr 1, 2025 
Jefferson Fisher, a trial lawyer and communication expert, shares his wisdom on navigating workplace conflicts and uncomfortable conversations. He emphasizes the importance of embracing conflict as a catalyst for growth and relationships. Fisher provides practical strategies for responding to disrespect calmly and highlights the power of body language. He also discusses managing stress in tough dialogues and how to create an inclusive environment for sensitive topics like salary negotiations. Fear of communication is tackled, with tips for building authentic connections and overcoming anxiety.
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Embrace Conflict for Growth
- In conflict, prioritize learning and responding over proving and winning.
- Embrace conflict as a catalyst for change and growth, not something to avoid.
Conflict and Loneliness
- People who rush into conflict often prioritize conquering over understanding.
- This behavior can lead to loneliness as it doesn't foster genuine connection.
De-escalation Phrases
- De-escalate tense situations with phrases like "I agree" or "That's helpful."
- This acknowledges the other person's feelings and reduces defensiveness.
