Ep 131 #STYO (Stick To Your Options) - August 09

Clay and Joseph discussed the concept of value pieces and the importance of offering options to clients. They addressed the issue of clients who initially resist options, emphasizing that it is important to stick to the options while also understanding that clients may equate options with sales and not wanting to be sold something they don't need.

Clay and Joseph discussed the importance of using easily understandable language when describing electrical observations to clients. They also emphasized the significance of listening and understanding the clients' needs in order to build rapport and present options with less resistance.

Joseph and Clay discussed the importance of offering surge protectors to clients as an easy and worthwhile option for electricians. They also addressed the anxiety electricians may feel when presenting options to clients and emphasized the need to be in front of the customer to build trust and prevent them from seeking alternative solutions.

Joseph and Clay discussed the importance of understanding and addressing customer needs and fears in order to provide the best service. They emphasized the significance of active listening, asking questions, and offering solutions that solve customers' problems.

Clay and Joseph discussed the importance of sticking to their offers and providing quality service to homeowners as home service electricians. They emphasized the need for ethical practices and the potential risks and safety concerns associated with subpar electrical work.

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Episode 131 #STYO! (Stick To Your Options)